Terms & Conditions

Customer actions

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1. Customers can purchase Products from the list of Products on the Website by adding them to the Customer’s Cart. When the phase of selecting the preferred Services is completed, the Customer can proceed to Order Forming, resulting in a Purchase Order.

2. When formulating the Purchase Order, Customers can specify their convenient delivery time. Depending on the delivery address and the selected delivery urgency and time, the delivery price may change. The total cost of the Purchase Order consists of the price of all items in the Cart and shipping costs. Once the Customer accepts the Delivery Terms and pays the full amount (or commits to pay in cash at the time of delivery), a new Purchase Order is created in the system.

3. Upon formulating a new Purchase Order, the Customer receives a notification about the new Purchase Order in the system with the status “New Order” and an e-mail. a letter sent to the Customer’s e-mail address. Mail, if the latter is a registered user. The email contains an electronic tax invoice (if applicable) and order details, including a list of items purchased, total cost, shipping amounts, payment option specified, shipping address, delivery dates, and more.

4. The Customer can change the status of the Purchase Order in only one way: to cancel it in whole or in part by selecting the Services in the Purchase Order to be canceled. Order cancellation is possible only before the “Delivery” stage, i.e. only if the Order is in the following statuses: “Order Acceptance” or “Order Collection”. In all other statuses, the Order can no longer be canceled by the Customer. The Customer can periodically check the status of the Order and monitor it.

5. If the Cash payment option was chosen at the time of placing the Order, each Order must be accompanied by a receipt, which also shows the delivery charge.

Delivery procedure

 

Delivery in Yerevan is carried out within 24 hours, depending on the order and the address specified by the customer.

Shipping, packing and other costs are provided by the buyer. The price shown on the website does not include shipping and additional costs. Each buyer has the opportunity to choose the delivery option (delivery cost, time).

 

Payment procedure

 

There are two ways to pay at Evolut: online or cash-on-delivery. Online payments are made through ARCA, Inecobank’s online banking payment system. ARCA, Virtual ARCA, Visa and MasterCard cardholders are served. Cash payments are made at the time of delivery in AMD.

 

Once the Products to be purchased have been selected and added to the Customer’s shopping cart, the Customer initiates the process of Placing an Order, during which he must select one of the payment options available on the Site.

 

If the online payment option is selected, the Customer is redirected to an external website to complete the online payment. The Customer’s order is considered accepted when the online payment is successful and the Customer’s account is charged for the corresponding purchase. In the case of cash payment, the Purchase Order is considered accepted upon completion of the purchase.

 

Payment terms are controlled by a third-party bank with which Evolut cooperates.

 

By choosing an online payment option, the Customer confirms that they’re aware of and agree with the rules of the third-party bank, and that the Customer undertakes to follow them and these Terms unconditionally.

 

If an online payment option is selected, the Customer must pay the full amount specified in the Purchase Order, which is calculated at the time the order is placed. In case of incomplete payment (Insufficient Payment or Insufficient Funds), the Purchase Order will be invalidated and will not be processed in the system. In this case, the payment will be canceled and the Customer will not be charged anything.

 

At the time of placing the order in the system, relevant notifications and e-mails are sent to the Customer and the Service Providers participating in the Purchase Order. email messages as confirmation of purchase of the Service.

 

If you signed a contract with us in advance, you can receive the order immediately or at the time of your choice, without waiting for the money to be transferred to our account. You can read the special conditions for corporate customers here or call +374 98 440 440 (in order to improve the quality of service, the call may be recorded) and contact Evolut’s corporate sales manager.

 

If you do not wish to enter into a contract, the delivery will be made only after the money has been transferred to our account. Then our operator will immediately contact you and agree on the exact delivery time. An appropriate tax invoice will also be sent with the order.

The prices of the products presented on the website are final and include all taxes.

Return and replacement of products of improper quality

The external quality compliance of each product must be checked at the time of delivery in the presence of the shipper. For this reason, we ask you to carefully check the delivery in the presence of the sender, and in case of defects, make the return on the spot or request the replacement of the given product with the same or similar product.

 

In the event of the purchase of a product of improper quality for which an expiration date has been set, Evolut replaces it with a product of proper quality or refunds the consumer the amount paid if the defects of the product are found within the expiration date. The consumer’s claims are considered if he presents a product or receipt. If the examination of the product reveals that the defects were caused by violating the established rules of use, storage or transportation after the product was handed over to the consumer, or as a result of the actions of third parties, or force majeure, the consumer is obliged to compensate for the performance of Evolut’s examination, as well as its performance associated product storage and transportation costs.

 

In the case of a damaged product return, the order amount will be refunded in full, including the shipping cost. In the event of an exchange, the replacement product is shipped free of charge.

 

Return or replacement of a product of proper quality

A non-food product of proper quality is replaced or returned if the said product has not been used, its product type, consumer characteristics, packaging, product labels are preserved, as well as the document certifying the fact of payment given to the consumer or other settlement document, and the product is available for purchase from that seller.

The consumer has the right to replace or return the product of proper quality within 14 days from the date of delivery. Costs associated with returning or replacing a non-food product of proper quality to the seller’s location shall be borne by the buyer.